Overview
Introduction to Having Difficult Conversations and Managing Conflict Course Overview
Difficult conversations and managing conflict are crucial components of healthy relationships and effective communication. They provide opportunities to address and resolve issues and prevent larger problems from developing. As a leader, knowing the most effective way to manage conflict and have those difficult conversations is a key skill and can have a positive impact on business outcomes. This course focuses on recognizing when a difficult conversation is necessary and equipping leaders with tools and strategies to have a successful conversation. It will also provide approaches to conflict resolution resulting in strong and sustainable outcomes. By understanding the key elements of managing difficult conversations, leaders will be better equipped to handle challenging situations and maintain positive working relationships.
Who Should Take This Course?
This Having a Difficult Conversation and Managing Conflict course is perfect for investment professionals, management consultants, and financial analysts, as well as investor relations teams and senior managers at both private and public companies.
Having Difficult Conversations and Managing Conflict Learning Objectives
- Understand and recognize when a difficult conversation is necessary
- Understand best practices, tools, and strategies for having a difficult conversation
- Use effective behaviors that support the delivery of a successful difficult conversation
- Recognize and understand how to address common difficult conversations in the workplace
- Identify appropriate conflict resolution strategies
- Understand how conflict can be productive and can create a more enriched work environment
Prerequisite Skills
Recommended skills to have before taking this course.
- Communication
- Critical thinking
Level 1
1h 13min
100% online and self-paced
Field of Study: Specialized Knowledge
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